Return & Refund FAQ
Q: Can I return an item if I change my mind?
Yes, you can request a return within 30 days of delivery if:
- The item is unused, unopened, and in resalable condition
- All original packaging and accessories are included
- You provide valid proof of purchase
Return shipping is at your cost, and a restocking fee (up to 20%) may apply.
Free shipping orders may have original postage deducted.
Q: Are there any items that can't be returned?
Yes. We cannot accept returns for:
- Opened or used products, especially electronic accessories
- Collectibles, such as Pokémon cards or sealed boosters
- Customised items, sale items, or gift cards
These are non-returnable unless faulty.
Q: What if my item is damaged, faulty, or incorrect?
Let us know within 7 days of delivery.
We’ll arrange a replacement, refund, or exchange, and cover return shipping if needed.
Please include your order number, description, and clear photos.
Q: Do your products come with warranty?
Yes, most items include a 12-month warranty for manufacturing defects.
This does not cover misuse, accidental damage, or normal wear and tear.
Q: How do I start a return or warranty claim?
Contact us to request a Return Merchandise Authorisation (RMA):
info [at] techyin.com
(Please replace “[at]” with “@” when emailing.)
Q: I’m in the EU. Can I cancel my order within 14 days?
Yes, under EU law you may return your order within 14 days, as long as the item is unused and in original condition.
Return shipping is your responsibility.
